Privacy Policy

This Privacy Policy describes how www.ticketybooshop.com (“our Website” or “we” or “us”) collects, uses and discloses your Personal Information when you visit or make a purchase from it.

By submitting data or information to us and/or using our Website, you give consent that all data and information that you submit may be processed by us in the manner and for the purposes described in this policy and warrant that all data and information provided by you is complete, true and accurate.

All information you provide to us is stored on our secure system.

We will always be committed to protecting your privacy.

Collecting Personal Information

When you visit our Website, it collects certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Data We May Collect

Order Information

Details of purchases made by you.

Customer Information

A record of any correspondence between us.
Contact Data – title, names, billing address, delivery address, email address and telephone number.
Financial Data – payment information.

Device Information

Details of your visits to our Website and the resources you use, including information about your computer, web browser etc. This is automatic and the information collected will assist with the efficiency of running our Website, and keeping it safe and secure. This does not identify you as an individual.

Purpose of Collection

To provide products or services to you, to process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Using Your Personal Data

We will use this information:

To process your order and obtain payment, and any of our other services to you.
Offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services and offers.
To allow us to contact you in any way, where you have consented to us doing so.
We may keep a record of communications with you for quality assurance and reference purposes.
Internal record keeping.
If we suspect fraud, to check your details with fraud prevention agencies.

Sharing Personal Information

We may share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to an order, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Retention

When you place an order through our Website, we will retain your Personal Information for our records unless and until you ask us to erase this information.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties.

Links

Our Website may include links to other websites, which we do not have any control over. We cannot be responsible for any of their privacy matters and our terms and policies do not apply to other websites that you connect to via a link from our Website. These websites have their own privacy policies which you should look into.

Access to Information

The Data Protection Act gives you the right to access information held about you and if you wish to amend any information we hold please contact us.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, or if you have any questions or comments, please contact us by email at emily@ticketybooshop.com.